Reimagining homes with timeless design.

01Information We Collect

We collect information you provide directly to us — for example when you submit an enquiry, request a quotation, subscribe to our newsletter or engage us for a project. This may include your name, email address, phone number, postal address, date of birth and any details you choose to share about your property or project brief.

We also collect technical data automatically as you use our site, including IP address, browser type and version, device identifiers, referring URLs, pages viewed and time spent on each page. This information is collected through cookies and similar technologies described in Section 03.

02How We Use Information

Information you provide is used to respond to enquiries, prepare quotations, deliver services, schedule site visits, communicate about projects and improve the reliability and content of our site over time. We may also use anonymised data for analytical purposes, such as understanding which pages are most visited and which services generate the most interest.

With your explicit consent, we use your contact details to send occasional newsletters and studio dispatches. You may withdraw that consent at any time using the unsubscribe link in any email or by contacting us directly.

03Cookies & Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, understand usage patterns, keep the site functioning correctly across visits and measure the effectiveness of our content. Cookies are small data files stored on your device by your browser when you visit our site.

We use strictly necessary cookies required for the site to operate, preference cookies that remember your settings, and analytical cookies that help us understand how visitors interact with the site. We do not use advertising or cross-site tracking cookies. You can manage or disable non-essential cookies through the cookie banner presented on first visit or through your browser settings at any time.

04Data Sharing & Disclosure

We do not sell personal information to any third party under any circumstances. We may share limited data with trusted service providers who support our operations — for example hosting providers, email delivery services, accounting platforms and CRM tools — strictly to help us operate our services and only under written contractual obligations of confidentiality.

We may also disclose information where required by law, court order or regulatory authority, or to protect the rights, property or safety of our studio, our clients or the public. Such disclosures are made in good faith and limited to what is reasonably necessary.

05Data Security

We apply administrative, technical and physical safeguards designed to protect information against loss, misuse, unauthorised access, disclosure, alteration and destruction. These include encrypted storage for personal data, access controls limited to authorised personnel, secure backup procedures and regular review of our systems.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we commit to notifying affected individuals and relevant authorities without undue delay in the event of a personal data breach as required by law.

06Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy, including for the purposes of satisfying legal, accounting or reporting requirements. Project-related records are typically retained for the duration of the warranty period plus an additional six years, after which they are securely deleted or anonymised.

Newsletter subscriber data is retained until you unsubscribe, at which point your details are removed from active mailing lists within 30 days and fully purged from backups within 90 days.

07Your Rights

Depending on your location, you may have the right to request access to the personal information we hold about you, request correction of inaccurate data, request deletion of your personal information, restrict or object to processing, request data portability and withdraw consent to processing at any time.

To exercise any of these rights, contact us using the details provided in Section 16. We respond to verified requests within 30 days, though in complex cases this period may be extended by a further 60 days, in which case we will inform you of the extension and the reason for it.

08Marketing Communications

Newsletter and marketing emails are sent only with your explicit consent. Every marketing message includes a clear and accessible unsubscribe link, and unsubscribing takes effect immediately for future sends. We do not use purchased marketing lists and we do not share subscriber data with third-party marketing platforms beyond the email delivery provider strictly required to send the messages.

09Children's Privacy

Our services are intended for adults and we do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us so we can take steps to delete such data and prevent further collection.

10Third-Party Links

Our site may contain links to third-party websites or resources — for example partner studios, supplier catalogues or industry bodies. We are not responsible for the privacy practices or content of sites we do not operate. We encourage you to review the privacy policies of any third-party sites you visit.

11International Data Transfers

Because we operate across multiple jurisdictions, information may be processed in locations other than the country in which it was originally collected — for example a European client's enquiry being stored on a server in the United Kingdom or United States. Where international transfers occur, we rely on appropriate safeguards such as Standard Contractual Clauses, adequacy decisions or other transfer mechanisms recognised by applicable data protection law.

12Social Media Features

Our site may include social media buttons or widgets that allow you to share content or connect with our social profiles. These features may collect limited data such as your IP address and the page you visited. Your interactions with these features are governed by the privacy policy of the relevant social media platform, not this policy.

13Analytics

We use privacy-focused analytics tools to understand how visitors find and use our site. These tools collect aggregated, anonymised data about traffic, device types, geographic regions at country level and pages visited. We do not use this data to identify individual users or to build behavioural profiles for advertising.

14Closed-Circuit & Site Photography

On active project sites we may photograph or record progress for client reporting, quality control and, with the client's written consent, portfolio and marketing use. Any imagery used publicly excludes identifying details about the property or its occupants unless the client has provided explicit consent in writing.

15Policy Updates

This policy may be updated periodically to reflect changes in our practices, legal obligations or the services we offer. We will update the "last revised" date at the top of this page whenever we make a material change. We encourage you to review this policy periodically. The current version always governs your use of our services and our site.

16Contacting Us

If you have any questions, requests or concerns about this Privacy Policy or the way we handle your personal information, please contact us by email at privacy@decorthattransformshomes.com, by phone at +1 510-794-7574, or by post to Decor That Transforms Homes Studio, 3999 Green Avenue Fremont, CA 94536, United Kingdom. We aim to respond to all enquiries within five business days.

01Acceptance of Terms

By using our site or engaging our services, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding agreements. You also confirm that any information you provide to us is accurate and complete to the best of your knowledge. If you are engaging us on behalf of an organisation, you confirm that you have the authority to bind that organisation to these terms.

02Use of Services

Our services are provided for lawful, legitimate purposes only. You agree not to misuse the site or any service we provide — including not attempting to gain unauthorised access to systems, not introducing malware or harmful code, not scraping or harvesting content, and not interfering with the normal operation of the site.

You agree to provide accurate project information, to respond to reasonable requests from our team in a timely manner and to make any decisions required of you within agreed timeframes, since delays in client decisions can have a material impact on programme and cost.

03Intellectual Property

All designs, drawings, specifications, text, photography, video and visual content produced by Decor That Transforms Homes remain the property of the studio or its licensors unless otherwise agreed in writing in a signed project contract. You may not reproduce, distribute, adapt or publicly display any of our work without prior written consent.

Where a project contract assigns intellectual property rights to the client, that assignment takes effect only on receipt of all sums due under the contract. Until full payment is received, all rights remain with the studio.

04User Responsibilities

You are responsible for the accuracy of information you provide to us — including measurements, site conditions, property ownership, planning history and any constraints affecting the project. You agree to promptly update us if any of this information changes.

You are also responsible for ensuring that decisions made during the project — including approvals of drawings, material selections and change orders — are communicated by an authorised individual and within agreed timeframes. Decisions recorded in writing by email or project management software are treated as binding.

05Payments & Fixed Pricing

Where a fixed price is agreed in a signed contract, that price stands for the scope described in the contract documents. The contract price does not include items not listed in the scope, unforeseen site conditions that could not reasonably have been identified at quotation stage, or changes requested by the client after contract signing.

Stage payments are invoiced at clearly defined milestones and are due within 14 days of invoice. Late payment may result in suspension of works until outstanding sums are settled. A retention, typically 5% of contract value, is held until completion of the post-occupancy inspection and released within 30 days of sign-off.

06Project Changes & Change Orders

Any requested change to an approved design or scope — whether initiated by you, by a site condition, or by a regulatory requirement — is quoted separately and documented as a written change order. A change order sets out the cost adjustment, the programme impact and a description of the revised scope.

Change orders take effect only when formally accepted in writing by the client. Works described in a change order do not proceed until acceptance is received. Where a change order reduces scope, the contract price is adjusted only to the extent that costs have not already been committed.

07Warranties

Workmanship and structural warranties apply as described in individual project contracts. The standard workmanship warranty is two years from handover; the standard structural warranty is ten years from handover. Manufacturer warranties for appliances, glazing, roofing and mechanical systems are passed through to the client at handover and are subject to the manufacturer's own terms.

Warranties do not cover damage caused by misuse, neglect, failure to carry out recommended maintenance, modifications by third parties not authorised by us, or events such as fire, flood or seismic activity outside our control. Recommended maintenance is documented in the handover pack provided at project completion.

08Limitation of Liability

To the extent permitted by law, our liability for any claim arising out of or relating to our services is limited to the value of the relevant service or project contract. In no event shall we be liable for indirect, incidental, special, consequential or punitive damages, including loss of profit, loss of revenue, loss of business or loss of opportunity, even if we have been advised of the possibility of such damages.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

09Confidentiality

Both parties agree to treat project plans, pricing, personal details and any non-public information shared during a commission as confidential. This obligation survives termination of any agreement and remains in force for a period of five years thereafter, except where information is already in the public domain, was independently developed, or is required to be disclosed by law.

10Termination

Either party may terminate an agreement under the conditions set out in the signed project contract, with notice provided in writing. In the event of termination, the client is liable for all works completed up to the date of termination, all materials ordered or committed, and reasonable wind-down costs including demobilisation of site plant and labour.

Where termination is initiated by the studio due to non-payment, breach of contract or unreasonable conduct, the studio reserves the right to retain deposits and stage payments already received as liquidated damages, in addition to pursuing any sums due for work completed.

11Dispute Resolution

Disagreements are first addressed through direct discussion in good faith between senior representatives of both parties. If a resolution cannot be reached within 30 days, the matter is referred to mediation administered by an independent mediator agreed by both parties or, failing agreement, appointed by a recognised mediation body.

If mediation does not resolve the dispute within 60 days of appointment, either party may pursue formal resolution through the courts of the jurisdiction specified in the signed project contract. Nothing in this section prevents either party from seeking injunctive relief where necessary to protect intellectual property or confidential information.

12Force Majeure

Neither party is liable for failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, severe weather, fire, flood, pandemic, war, terrorism, industrial action, government action or shortages of materials or labour. The affected party will notify the other promptly and use reasonable efforts to resume performance as soon as possible.

13Site Access & Conditions

The client is responsible for providing safe and reasonable access to the site for our team and sub-contractors, including clear work areas, secure storage for materials and access to utilities. Any hazardous conditions known to the client — asbestos, structural defects, restricted access — must be disclosed in writing before contract signing.

Where unforeseen site conditions arise during construction that could not reasonably have been identified at quotation stage, we will notify the client promptly, propose a course of action and document the cost and programme impact as a change order.

14Insurance

The studio maintains public liability insurance, employer's liability insurance and professional indemnity insurance. Insurance certificates are available on request. The client is responsible for maintaining building and contents insurance for the property throughout the construction period, and for notifying their insurer that works are taking place.

15Amendments

These terms may be revised from time to time to reflect changes in our practices, services or legal obligations. The "last revised" date at the top of this page indicates when the terms were most recently updated. Continued use of our services after changes take effect constitutes acceptance of the revised terms. Material changes will also be communicated directly to active clients by email.

16Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of USA unless a signed project contract specifies an alternative jurisdiction. Any dispute arising out of or in connection with these terms that cannot be resolved under Section 11 is subject to the exclusive jurisdiction of the courts of USA, except where mandatory local law provides otherwise.